PRIVACY POLICY

1. Who We Are

Books Bundle is a trading name of NASEROON LTD (Company No. 15516669) (DBA Books Bundle), a company registered in England and Wales.

Registered address:

287 Finchley Road
London
NW3 6ND
United Kingdom

For privacy-related enquiries, please contact:

Email: support@books-bundle.com
Phone: +44 7443 345200

2. What Information We Collect

We may collect personal information when you visit our website, purchase a Books Bundle package, request information, contact our support team, or use one of our managed storefront services.

This may include:

• full name
• email address
• telephone number
• billing address
• business or store name
• business contact details
• branding information provided for your store
• domain information where applicable
• payment and billing information
• purchase history
• subscription status
• support and communication history
• IP address
• browser and device information
• website usage and analytics information
• information submitted through forms, chat, email, WhatsApp, or other communication channels

Payment-card details are processed by third-party payment processors and are not normally stored directly by Books Bundle.

3. How We Collect Your Information

We may collect information when you:

• purchase a Reseller or Agency White Label package
• subscribe to Managed Store Hosting, Maintenance & Support
• complete an onboarding or business-information form
• request that we build or configure your storefront
• connect a domain or provide store information
• contact us by email, telephone, chat, WhatsApp, contact form, or another communication method
• request support or website changes
• create or manage an account
• browse our website
• interact with our emails or marketing communications
• use one of our managed Books Bundle storefronts

We may also collect technical information automatically through cookies, analytics tools, tracking technologies, and website logs.

4. Why We Use Your Information

We may use your information to:

• process and fulfil your purchases
• provide access to digital products and licensing materials
• create and configure your Books Bundle storefront
• personalize your store with your business information and branding
• provide Managed Store Hosting, Maintenance & Support
• process recurring subscription payments
• manage your account and subscription
• provide customer and technical support
• make requested basic website edits
• send order confirmations, receipts, onboarding information, service notifications, and support messages
• communicate about your store, subscription, payments, or account
• prevent fraud and abuse
• protect our websites, infrastructure, customers, and services
• maintain backups and technical records
• improve our websites, offers, customer experience, and services
• understand how customers and visitors use our websites
• comply with legal, accounting, tax, regulatory, and contractual obligations

Where required by law, we will only send marketing communications where you have given appropriate consent or where another lawful basis applies.

You may opt out of marketing communications at any time.

5. Legal Bases for Processing

Where UK GDPR applies, we process personal information under one or more lawful bases, including:

• Contract — where processing is necessary to provide the products, website, hosting, maintenance, support, or other services you purchase
• Legal obligation — where we must retain or process information to comply with applicable laws
• Legitimate interests — for purposes such as fraud prevention, security, service improvement, customer support, and business administration
• Consent — where consent is required, including certain marketing or cookie-related activities

6. Payment Processing

Payments may be processed by third-party payment providers such as Stripe, PayPal, or other supported payment processors.

These providers may collect and process payment-card details, billing information, transaction information, and fraud-prevention data.

Books Bundle does not normally store full payment-card details directly.

Payment providers process information according to their own privacy policies, security standards, and terms.

7. Storefront and Hosting Information

Customers purchasing eligible Books Bundle plans receive a managed digital-product storefront as part of the service.

To create, configure, host, maintain, and support your storefront, we may process information including:

• store/business name
• logo and branding assets
• contact details
• website content
• preferred pricing
• domain information
• payment-processor information
• support requests
• website change requests

Your storefront may be built and hosted using third-party website, CRM, automation, communications, hosting, or infrastructure providers, including platforms used by Books Bundle to manage websites and customer services.

8. Who We Share Information With

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

• payment processors
• website and hosting providers
• CRM and automation platforms
• cloud-storage providers
• email providers
• SMS and communications providers
• customer-support systems
• analytics providers
• fraud-prevention and security providers
• accounting, legal, tax, and professional advisers
• contractors or service providers assisting with website setup, maintenance, support, or fulfilment

We only share information where reasonably necessary for the relevant service.

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may also disclose information where required by law, court order, legal process, regulatory authority, or where necessary to protect our legal rights or the safety and security of our users and services.

9. Marketing Communications

Where permitted by law, we may send you information about:

• Books Bundle products
• upgrades
• new features
• new digital products
• website services
• related offers
• account or subscription opportunities

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting:

support@books-bundle.com

Service-related messages, billing notices, support communications, and important account notifications may still be sent where necessary.

10. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• keep the website functioning
• remember preferences
• improve website performance
• understand visitor behaviour
• measure marketing performance
• prevent fraud
• improve user experience

Cookies may include:

• Essential cookies
• Analytics cookies
• Preference cookies
• Advertising or marketing cookies, where applicable and permitted

You may control cookies through your browser settings and, where provided, our cookie-management tools.

Disabling certain cookies may affect website functionality.

11. Analytics and Advertising

We may use analytics or advertising tools to understand website traffic, measure campaign performance, and improve our services.

These tools may collect information such as:

• IP address
• browser type
• device type
• pages visited
• actions taken
• referral source
• approximate location
• conversion activity

Where required, appropriate consent mechanisms will be used.

12. How Long We Keep Your Information

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• whether you remain a customer
• whether your store or subscription remains active
• legal and regulatory requirements
• accounting and tax obligations
• fraud prevention
• dispute resolution
• contractual obligations

Financial and transaction records may typically be retained for up to 7 years where required for UK tax and accounting purposes.

Some information may be retained longer where legally necessary or required to establish, exercise, or defend legal claims.

13. Data Storage and International Transfers

Books Bundle uses third-party technology providers that may process or store data in the United Kingdom, European Economic Area, United States, or other countries.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate legal safeguards are in place as required by applicable data-protection law.

We do not guarantee that all customer information will be stored exclusively in the United Kingdom or EEA.

14. Data Security

We use reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure
• destruction

These measures may include secure infrastructure, controlled access, authentication, backups, monitoring, encryption where appropriate, and third-party security protections.

However, no internet-based system can be guaranteed to be completely secure.

15. Your Rights Under UK GDPR

Where UK GDPR applies, you may have rights including:

• Right of access — request a copy of personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete information
• Right to erasure — request deletion in certain circumstances
• Right to restriction — ask us to restrict certain processing
• Right to data portability — receive certain data in a portable format
• Right to object — object to certain processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent
• Right to complain — lodge a complaint with the relevant supervisory authority

To exercise your rights, contact:

support@books-bundle.com

We may need to verify your identity before processing certain requests.

We aim to respond within the timeframe required by applicable law.

16. Deletion Requests

You may request deletion of your personal information where applicable.

However, we may need to retain certain information for:

• legal obligations
• tax and accounting records
• fraud prevention
• contractual records
• disputes
• payment records
• regulatory compliance

Deleting your account information may also affect access to services, support, subscriptions, or managed storefronts.

17. Customer Store Data

If you operate a Books Bundle storefront and collect information from your own customers, you may have separate responsibilities under applicable privacy and data-protection laws.

Depending on how your store is configured, customer information may be processed through third-party payment processors, hosting systems, CRM platforms, or automation services.

You are responsible for ensuring that your own business use of customer data complies with laws applicable to you.

Books Bundle may process certain store-customer information only as necessary to provide technical infrastructure, delivery, support, or related services.

18. Third-Party Websites and Services

Our websites and storefronts may contain links to third-party websites, payment processors, marketplaces, social networks, or services.

We are not responsible for the privacy practices, security, content, or policies of independent third parties.

We recommend reviewing their privacy policies before providing personal information.

19. Children’s Privacy

Books Bundle is intended for adults and persons legally able to enter into contracts.

Our products and business services are not directed toward children.

We do not knowingly collect personal data from children under the age required by applicable law.

If you believe a child has provided personal information to us, please contact:

support@books-bundle.com

20. Automated Systems and Communications

We may use automated systems, workflows, CRM tools, chat systems, email automation, or artificial-intelligence-assisted tools to:

• respond to enquiries
• provide support
• send service notifications
• manage onboarding
• manage customer communication
• assist with website or account administration

Where appropriate, customers can request human assistance.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services
• technology
• legal requirements
• third-party providers
• business operations

The latest version will be published on this page with an updated revision date.

We encourage you to review this policy periodically.

22. Complaints

If you have concerns about how we handle your personal data, please contact us first at:

support@books-bundle.com

You may also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office (ICO)
ico.org.uk

23. Contact Us

For questions about this Privacy Policy or how Books Bundle handles personal information, contact:

NASEROON LTD (DBA Books Bundle)
287 Finchley Road
London
NW3 6ND
United Kingdom

Email: support@books-bundle.com
Phone: +44 7443 345200